Getting Help with your Canvas site

Accessing Canvas

Tier 1 Support

24/7 Chat support for facultyLinks to an external site and studentsLinks to an external site. now available directly from Canvas.
their support team is available 24/7 and we are CC:ed on all tickets submitted.
You can access their support chat through the Help portal in the left hand navigational field.
Tier 1 SupportLinks to an external site.
24/7 Chat support for facultyLinks to an external site.

Canvashelp@providence.edu

You can always contact canvashelp@providence.edu, during normal Providnce College business hours (8:30am-4:30pm Mon.-Fri.)but
Chat with Canvas Support (For Faculty)Links to an external site. Live Chat with Canvas Support!, Here we can connect via video calls, share screens and learn one-on-0ne. We also take phone calls (401)-865-2741
Go to https://canvas.providence.edu
Log in with your Network ID and password (same as Outlook)
- If you need your password reset, please contact helpdesk@providence.edu
- If you are already logged into Microsoft Outlook, your credentials should ‘pass through’ to Canvas.
- Course sites, including add/drop, are managed by Banner’s enrollment system. You will not need to add or remove students from the roster manually.

System and browsers requirements

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We generally recommend Microsoft Edge or Chrome as the best browser to use. If something isn't working as it once was, try another browser, or clearing your cache.

Canvas Mobile Apps

The apps are recommended when you are using a mobile or tablet device, but overall functionality and settings are best on a laptop or desktop. See the Canvas Mobile Apps module for more info. There is a Teacher App, as well as a Student App. (See Module 2 for more details)

Email

Email IT/TLT - You can also email canvashelp@providence.edu to contact a member of TLT/IT.
The Canvas Community websiteLinks to an external site. is a great resource for all things Canvas. It includes guides, question forums, and troubleshooting resources.
YouTube and other Canvas schools - there is a wealth of knowledge, tutorials, and resources available from other Canvas schools.
Not sure where to begin? Canvas 24/7 is your best bet for a quick response.
- for FacultyLinks to an external site.
- for StudentsLinks to an external site.